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Outsourcing to India, then what ?

The Talent Spirit is offering two specifically targeted workshops to increase the Culture Quotient (CQ) in companies which work across cultures. The Talent Spirit is a Swiss company specialized in providing talent development solutions for individuals and companies.


The economic, societal, and organizational trends that shape the phenomenon of globalization require awareness and understanding of what matters to negotiation partners, clients, team members, etc. of diverse cultural background operating in this increasingly interconnected yet diverse world. For both European managers and the teams with whom they are in outsourcing relationships to work together effectively, a deeper understanding is required than the well-known stereotypes. In addition to knowing what to expect when operating in India, business people today must also be keenly aware of their own unseen and often unrecognized cultural feelings and biases. The stakes are too high - and mistakes too costly - to risk cultural misunderstandings. Our Inter-Cultural Intelligence Workshop Series aims at providing participants with insights and paves the way for practical implementation to achieve the best possible results.


Teams are increasingly composed of different nationalities and work cultures, and are required to operate largely virtually.

  • Many European managers need to establish work agreements, influence, motivate and lead teams across cultural boundaries and in a market which functions differently from their own
  • Managers of Indian companies who stand in Outsourcing contracts with companies in Europe need to understand the diversity of European cultures and the resulting business practices and communication approaches to build sustainable collaboration, based on commonly shared ethics
  • Retaining talent in an emerging, fast growing market, maintaining high motivation, productivity and appropriate recognition is one of the biggest challenges for companies working with such contexts

Target Audience

The target audience for the Workshop Outsourcing to India, then what? are :

  • I.T. managers, project leaders, I.T. specialists dealing with India
  • leaders of virtual teams; human resources managers and specialists; global managers; people interested in enhancing their inter-cultural intelligence and their understanding of outsourcing processes and best practice to prevent falling into costly pitfalls.

Learning Objectives :

Participants will be given the opportunity to:

  1. Understand their own intercultural profile and personal style
  2. Apply a solid framework which helps understand a wide array of elements constituting culture from a pragmatic, behavioral point of view
  3. Learn to observe, analyze and interpret different cultural elements - understand the similarities and differences
  4. Accelerate intercultural learning and sensitivity: understand how to influence and motivate outsourcing partners
  5. Increase their understanding of expectations related to outsourcing and possible pitfalls in the way of effective collaboration
  6. Prepare for successful interaction in n situations requiring influencing and motivating
  7. Acquaint themselves with the intercultural negotiation process in the Outsourcing context
  8. Have on-going access to world-wide cultural profiles to prepare for travel and negotiation

A Safe Learning Environment

The Talent Spirit consultants provide a safe space for participants to explore the myriad facets of intercultural interactions. Whilst open to personal opinions and encouraging expression, we will take special care to ensure that there is no evaluating and judging of religion, promoting of a particular religion, debating of political views; criticizing of methods and approaches of different countries. We will establish learning agreements with our participants and will support them after the workshop (see conditions below).

Our approach

We are first and foremost coaches and facilitators. All of us have their own expertise areas. We occasionally invite people who are personally concerned with a given challenge as guests to share their experience. Typically our interventions include intercultural dialogues, group exploratory sessions, workshop approach, case studies, “fish bowls”: demonstrative role plays (by facilitators); cultural wisdom sharing; “open space” approaches.

Materials provided

Participants receive:

  • a pre-course questionnaire to be filled in 2 weeks before the program
  • a handbook including presentation material of all the models and concepts, including a selection of relevant country profiles, a negotiation approach and Outsourcing Best-Practice information
  • a personal report of their cultural profile (COI)
  • on-going access to the Cultural Orientations Indicator online database to extract profiles of all countries, as the need arises

Open programmes

Dates and locations

February 4th & 5th, 2010 in the Lake Geneva area

Duration and schedule

1.5 days

Day 1 :

13.00 buffet lunch get-to-know, 13.45 kick-off, 18.00 close

Day 2 :

9.00 – 12.30 and 14.00 – 17.30


CHF 1'250.— per participant; if 2 or more participants from the same company: CHF 980.— per person. The price includes a free 1 hour personal follow-up coaching session. Accommodation can be arranged and needs to be paid separately by participants.

Additional Coaching for 3 months (if desired): CHF 1’000.- per participant.


Linda WEE-HENZ & Brian Anand SOANS

In-Company Programmes

In-company programs of 1.5 – 2 days are designed based on a thorough needs analysis to meet the specific needs of the company. Existing approaches (for example sales model, negotiation process, etc.) may be included.

Price: CHF 13’400 per program for a maximum of 20 participants. The training is delivered with two facilitators and includes pre-training assessment and one post-training coaching session per participant.

Travel and accommodation for the facilitators as incurred.

Outline: Inter-cultural Intelligence (ICI) – Outsourcing to India

This interactive workshop (1.5 to 2 days) provides a framework for negotiating and influencing across cultural boundaries. The Cultural Orientations Indicator provides not only an assessment of one’s personal cultural profile compared with the predominant culture of one’s country of birth/residence. It also gives the opportunity to prepare for interaction in a culture different from one’s own. Distinctions are made to adjust one’s own expectations, attitudes and approaches.

Typical challenges encountered when outsourcing: There are the following challenges that I have see and felt in Outsourcing:

  • Human Resource – Getting the right people (and the right numbers) at the right time
  • Selection parameters - Operations and HR co-ordination
  • Health Impact time-zones can play
  • Quality Issues – SLA’s, Service agreements and Learning Curves may have to be tweaked depending on different cultures and projects
  • Family issues – relationships
  • Attrition – forced and voluntary
  • Data Protection
  • Fraud and Risk
  • People retention in a multiple opportunity workspace
  • IT Infrastructure
  • Political and Natural Calamities of location and Backup teams
  • Personal enhancement and coaching for focus

Challenges compounded by large cultural differences:

  • Working with Virtual Teams and Cross Cultural Teams
  • Extracting knowledge from a person who will lose his or her job because of Outsourcing.
  • Racial and Social perceptions that need to be educated on both ends
  • Dressing and Freedom of Expression
  • Cultural Erosion when Outsourcing happens
  • Job insecurity

How managers can facilitate effective virtual work and/or integrate effectively outsourcing resources

  • Work-Life balance depending on the needs of the workforce
  • Open door and transparent method of functioning
  • Managers Open to feedback and suggestions that would increase Quality and Productivity driven by the workforce
  • Resource pooling and mapping of talents and exposure in the organization
  • Rewards and Recognition
  • Facilities that would help and encourage and protect a diverse workforce

Register for this seminar

Working with Islamic Cultures