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| | | Workshop title : | | Moving into Management 3 | | | Workshop reference : | | 322 / V1.0 | | | Duration : | | 2 days Part 3 of 3 sessions | | | Language : | | Englis, French | | | Why, Who and What ? | | | Doing a performance appraisal that takes into account the overall performance of your direct reports and the yearly objective setting is no small feat. The courses focuses on this aspect on the first day. On the second day, we focus on managing conflict between ourselves and others, and between other people. This course is for all newly promoted supervisors, team leaders and people managers, and is the thrid of three 2-day sessions that introduce people management processes. | | | Module | | Key Development Areas | | | Great Managers Quiz | | An introductory exercise to the mind-set of "Great Managers" practices | | | Performance Management systems | | MBO Balanced Score Cards Your company's system | | | Purpose of appraisals | | Rationale of performance appraisal Expectations of direct reports, managers and the company | | | Preparing the annual appraisal | | Common appraisal errors and solutions Appraisal methods and techniques for employees and managers | | | Leading the appraisal discussion | | Tips and techniques for leading the discussion | | | Development planning | | Learning from the performance appraisal Putting in place development plans to improve performance and motivation | | | Images of conflict | | Understanding personal definitions and meanings of disagreements, opinion differences and conflict | | | Types of conflict | | Recognizing productive vs unproductive conflict Relational, task or process conflict Ability to assess types of conflict | | | Personal conflict style | | Using the TKCM instrument to assess one's own style in one-to-one and group situations Ability to recognize other's styles | | | Conflict styles | | Ability to recognize the styles of conflict Understanding the effectiveness of each style, and the skills required | | | 5 steps to conflict resolution | | Strategies and behaviours to reduce and solve conflict | | | Practice situations | | Pair and triad work using role plays or real situations to establish appropriate strategies and techniques to solve conflict | | |
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