Workshop title :

Moving into Management 3

Workshop reference :

322 / V1.0

Duration :

2 days Part 3 of 3 sessions

Language :

Englis, French

Why, Who and What ?

Doing a performance appraisal that takes into account the overall performance of your direct reports and the yearly objective setting is no small feat. The courses focuses on this aspect on the first day. On the second day, we focus on managing conflict between ourselves and others, and between other people. This course is for all newly promoted supervisors, team leaders and people managers, and is the thrid of three 2-day sessions that introduce people management processes.

Module

Key Development Areas

Great Managers Quiz

An introductory exercise to the mind-set of "Great Managers" practices

Performance Management systems

MBO Balanced Score Cards Your company's system

Purpose of appraisals

Rationale of performance appraisal Expectations of direct reports, managers and the company

Preparing the annual appraisal

Common appraisal errors and solutions Appraisal methods and techniques for employees and managers

Leading the appraisal discussion

Tips and techniques for leading the discussion

Development planning

Learning from the performance appraisal Putting in place development plans to improve performance and motivation

Images of conflict

Understanding personal definitions and meanings of disagreements, opinion differences and conflict

Types of conflict

Recognizing productive vs unproductive conflict Relational, task or process conflict Ability to assess types of conflict

Personal conflict style

Using the TKCM instrument to assess one's own style in one-to-one and group situations Ability to recognize other's styles

Conflict styles

Ability to recognize the styles of conflict Understanding the effectiveness of each style, and the skills required

5 steps to conflict resolution

Strategies and behaviours to reduce and solve conflict

Practice situations

Pair and triad work using role plays or real situations to establish appropriate strategies and techniques to solve conflict