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| | | Workshop title : | | Assertiveness skills | | | Workshop reference : | | 302 / V1.0 | | | Duration : | | 2 days | | | Language : | | English, French | | | Why, Who and What ? | | | Assertive people are able to express their feelings, live and work independently, feel strong and have self-confidence. Contrary to passive and aggressive behaviour, assertive behaviour is based on respect and equality in relationships. At work, assertive people take action pro-actively, find solutions to problems and persevere in face of difficulties. The course methods include presentations of information and models, group work, discussion, practical exercises for skill-building in triads or pairs, and role plays. The course is aimed at being informative, fun and practical. | | | Module | | Key Development Areas | | | Assertiveness theory | | General overview of theory. Diagnostic exercise: Understanding differences between passive, aggressive and assertive attitudes and behaviours. | | | Building self-confidence. | | Identifying my personal strengths and rights. | | | Communicating assertively | | Improving understanding through effective listening. Clarifying and probing to explore assumptions, perceptions and expectations. | | | Increasing self-awareness and independence | | Stating needs, feelings and beliefs clearly and openly. Requesting information or help assertively. | | | Exploring obstacles | | Using the ABCDE system for altering perceptions, attitudes and behaviours. Identifying individual situations and challenging dysfunctional beliefs. | | | Putting into practise | | Role plays to integrate the skills and receive feedback. Personal goal setting and planning for action. | | | Dealing with difficulties | | Giving feedback, requesting change using the DESC message. | | | Managing my emotion | | Dealing with threats and coping with own anger and fear. | | | Protective techniques | | When rationality and clarity fail, techniques to use to protect oneself | | | Celebrating achievements and abilities | | Increasing self-confidence through looking at own self-actualisation. | | | | | | | | | | | | |
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