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Workshop title :

Moving into Management 1

Workshop reference :

320 / V1.0

Duration :

2 days Part 1 of 3 sessions

Language :

English, French

Why, Who and What ?

Making the transition from individual contributor or project manager to people manager requires letting go of some things and acquiring different skills, time applications and values. The course is for all newly promoted supervisors, team leaders and people managers, and is the first of three sessions that introduce people management processes.

Module

Key Development Areas

Moving from managing yourself to managing others

Changes in skills, time applications and values Differences between roles of leaders and managers Personal changes

Management resources

Individual profile of management resources (can also be 360°) Strengths and stresses of each resource Presonal preferences and implications

Manager as a coach

Differences between the evaluator and the developer Requirements for being a coach

Coaching process, model and tools

The coaching process The GROW model for performance coaching The SPACE goal setting tool

Theories of motivation

Maslow, Herzberg and McGregor's theories of motivation Self-evaluation Support & Challenge exercise

Giving feedback

Principles of giving feedback Difference between praise, appreciation and feedback Exploring strengths and learning reviews

Asking questions Listening skills

Practise of coaching questions Exploring options and willingness to change Increasing your ability to listen

Can you coach this employee?

Establishing criteria and boundaries for coaching direct reports