Workshop title :

From conflict to cooperation

Workshop reference :

304 / V1.0

Duration :

2 days plus an individual session

Language :

English, French

Why, Who and What ?

Are you working longer hours? Are you being asked to deliver more results with less resources? Do you find it hard to focus on what you are supposed to be doing because the organizational changes seem to be non-stop? Do you find yourself short-tempered, intolerant of others, and finding it hard to cope at work? One of the consequences of the increase of work-related pressure and individual stress in companies is the rise of aggressive behaviours and the related relational and conflictual problems. It is hardly surprising. How do you deal with difficult situations or difficult people? This course is for all those employees and managers who need to know how to handle difficult situations, where they have act positively, calmly and firmly. Following the course, the participants should be able to:

• recognize their own behaviour in difficult, conflictual situations (what triggers them, how they experience it, how they manage and how they get out of them);
• use at least two techniques of self-management to distance themselves and take stock;
• apply facilitative communication methods to act and react;
• elaborate their own personal strategy for dealing with conflict. The trainers will draw on different techniques from assertiveness and negotiation, as well as emotional management.

The learning methods include interactive presentations, simple concepts, group work, practical exercises in pairs or triads, case studies, and the transfer of simple, effective and practical techniques.

Module

Key Development Areas

Introduction

Clarification of course objectives, expectations, methods of learning and norms.

Defining conflict

Differentiation between a problem, a difference of opinion and a conflict. Types of conflict. Causes and effects of conflict. Personal and emotional aspects. Auto-evaluation.

Analysing conflictual situations

Application of an analytic method to understand the attitudes and assumptions of the people involved. Technique to stand back and take stock.

Seeking solutions

Sharing and working in cooperation. Brainstorming of mutually beneficial options for conflict resolution.

Overcoming negative thoughts

Understanding and breaking the vicious cycle of thoughts, feelings and behaviours – how our thoughts condition our feelings and reactions.

Check-in

Using “circles of excellence” to increase feelings of well-being and empowerment.

Applying facilitative communication methods

Gathering information; sorting out the facts from the assumptions. Formulating one’s own needs. Reframing the problem and working on the content.

Increasing your capacity to manage yourself and your feelings

Techniques from emotional management (sophrology and neuro-linguistic-programming). Managing one’s internal states. Knowing how to use one’s own resources.

Integrating new resources

Presentations of individual situations; observation and feedback. Individual reflection and integration.

Cooperating

Methods and techniques for resolving differences of opinions, problems and conflicts, and for building trust.

Individual coaching session

Follow-up on the elaboration of the personal strategy for dealing with conflict.