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| | | Workshop title : | | Young Consultants Program | | | Workshop reference : | | 317 / V1.0 | | | Duration : | | 2 days | | | Language : | | English, French | | | Why, Who and What ? | | | This course aims to help young professionals in the high-tech consulting environment to acquire skills and behaviours to improve their professional impact and credibility. It is based on the "soft skills" of communication and teamwork. The course is based on a realistic case study. Participants work in teams to analyze, find solutions, propose recommendations and win over the client. It is fast-paced and provides opportunities for trying out new behaviours and receiving feedback from both the trainers and the other participants. The course is designed to be delivered ideally by two trainers for 20 participants to provide sufficient challenge and networking. | | | Module | | Key Development Areas | | | Pre-course work | | Reading and preparation of the case study Pre-course questionnaire on expectations | | | Customer focus | | Customer presentation Teamwork on clients' problems and solutions Presentation skills with feedback on professionalism, pertinence and practicality of advice | | | Team performance and facilitation | | Team development stages Building a collaborative team environment Reviewing individual and team performance Basic facilitation techniques | | | Customer expectations | | Teamwork on client proposal Running a client meeting, eliciting information from clients Feedback on interpersonal effectiveness and customer focus behaviours | | | Communication skills | | Framework of interpersonal communication: • body language • rapport-building • influencing skills | | | Winning clients over | | Teamwork on influencing situation Presentation of proposed solution and its implementation Feedback on impact on client, practicality and feasibility of solution | | | Building skills for success | | Reviewing individual and team performance Giving and receiving feedback Take-aways / individual action plans | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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