Workshop title :

Moving into Management 2

Workshop reference :

321 / V1.0

Duration :

2 days Part 2 of 3 sessions

Language :

English, French

Why, Who and What ?

Setting objectives is part of performance management and is no easy skill. The focus here is on clarifying expectations of job performance, defining measures of performance, and setting SMARTER objectives. Interviewing skills is held on the second day of the course, and follows on from defining job expectations and performance, to clarifying selection criteria. This course is for all newly promoted supervisors, team leaders and people managers, and is the second of three 2-day sessions that introduce people management processes.

Module

Key Development Areas

Overview of performance management

Philosophy of performance management The company's PM system Rationale of objective setting

Formulating objectives

How to formulate objectives Types of objectives (process, outcome, impact) SMARTER objectives

Clarifying performance expectations

Types of measurements Performance measurements at different levels Practise

Getting agreement on objectives

Selling your objectives to your manager Ensuring individual and company needs alignment Practise

Ensuring execution / implementation of objectives

Action planning Delegation: reporting and authority Monitoring progress

Interviewing skills

Understanding the intuitive criteria we use to judge Common pitfalls of the manager-interviewer

Competencies, technical knowledge and motivation

Defining observable and measurable criteria Knowing where to find evidence of each type

Asking questions

Types of questions to elicit information being sought What you are not allowed to ask Listening, note-taking and rapport building

Recognising evidence

Differences between facts and opinions Using the STAR model to capture all relevant data

Developing questions

Formulating questions for the criteria you are looking for

Practise interviews

Practise asking questions, gathering information, and ensuring comprehension

Making decisions

Evaluating the information Sharing information and evaluations Calibrating / wash-up with other interviewers